OBSERVATION #003:
NOISE AS PROOF
It’s been about four weeks since the sales floor was told to bring more energy.
The instruction came from a sales advisor the CEO trusts.
It was introduced as best practice.
The best sales teams are noisy they said.
That was the reasoning.
That was enough.
So we did it.
Sales got louder.
Calls carried.
Voices stayed elevated.
People stood while they talked.
Everyone made sure it was obvious they were working.
The volume wasn’t accidental.
It was intentional.
It didn’t feel productive. It felt ceremonial.
What mattered wasn’t whether anything moved.
What mattered was being seen participating.
Sounding busy.
Proving compliance.
Noise became the signal. Results became secondary.
Everyone started copying each other.
Same tone.
Same urgency.
Same performative confidence.
Not because it worked, but because it looked right.
The room rewarded visibility, not outcomes.
Inside the company, the effect was immediate.
The sales floor became too loud for anyone else to work near it.
Engineers couldn’t concentrate.
Product couldn’t think.
Meetings became impossible.
People booked conference rooms just to get quiet.
Phone booths stayed occupied.
Calls moved into hallways or outside.
Not to collaborate.
To escape the noise.
The irony was obvious.
This was supposed to create buzz and energy that brought the company together.
Instead, it made sales loud and everyone else leave the room.
Sales became isolated.
Everyone else adjusted around it.
Customers felt it too.
Conversations turned pushy. More boiler room.
Less listening. Less trust.
The pressure was obvious.
It didn’t help deals.
It made them worse.
And still, it kept getting framed as the right move.
Because when nothing else changes, noise is easy to point at.
Noise looks like effort.
Noise looks like work.
Noise is how you justify your role when results don’t cooperate.
So the ritual continues.
