DIRECTIVE #002:
PIPELINE HYGIENE
Pipeline hygiene is compliance, not accuracy.
We maintain it because the system requires it, not because it reflects anything real. Everyone knows this. We update fields anyway.
My responsibility is to enforce order even when the order is artificial.
Stages must match observable movement. Close dates must match what we can defend. Notes must stay current.
None of this guarantees progress. It only provides the impression of control.
Most updates are routine. A rep adjusts a date. A buyer postpones. A deal sits untouched until I ask about it.
The CRM stays clean while the reality behind it keeps shifting. We accept the gap because the alternative is admitting we operate in uncertainty.
Pipeline reviews will continue with the same structure. Stale notes will be corrected. Drift will be tightened.
Anything held in place by optimism will be anchored in something less fragile. These steps do not produce clarity. They produce alignment. When the quarter contracts, alignment is the only thing we can reference.
The team understands the difference between what is written and what is true. I understand they understand. They still follow the sequence because the sequence is expected.
Hygiene is the performance that makes the pipeline discussable. Without it, the entire process dissolves into guesswork.
Some deals will never fit the framework. They resist stages, ignore dates, and collapse the moment you try to formalize them. We will mark them for what they are.
Every pipeline contains a hail mary or two. This is not a flaw. It is simply the portion of the process the CRM cannot comprehend.
We will proceed with strict consistency. Updated notes, defensible dates, documented next steps.
Whether any of it influences the outcome is beside the point. The performance is the expectation, and if it helps us look busy while the quarter decides itself, then it has done its job.
